Shipping and Pre-order FAQ

How do pre-orders work?

BoxThrones are big and heavy, so it's difficult for us to keep them in a warehouse. Instead, we operate on a pre-order basis and BoxThrones are made to order once every few months.

We have production "waves" where we pre-sell a limited amount of products before or after the boat has left, and it arrives in the US about 3-4 months after pre-orders close.

Questions? Feel free to reach out to us at info@storemyboardgames.com!

Wave 28 timeline (current wave):

CURRENT STATUS: Taking pre-orders

  • Pre-orders close: November 30
  • Manufacturing: December 1 - January 10
  • Shipping to US: January 10 - March 10
  • Delivery to customers: March 10 - March 20

Wave 27 timeline:

CURRENT STATUS: Manufacturing

  • Pre-orders close: October 31
  • Manufacturing: November 1 - December 10
  • Shipping to US: December 10 - February 10
  • Delivery to customers: February 10 - February 28

Wave 26 timeline:

CURRENT STATUS: Shipping on ocean

  • Pre-orders close: September 30
  • Manufacturing: October 1 - November 1
  • Shipping to US: November 1 - January 1
  • Delivery to customers: January 1 - January 20

Wave 25 timeline:

CURRENT STATUS: Shipping on ocean

  • Pre-orders close: August 31
  • Manufacturing: September 1 - September 30
  • Shipping to US: October 1 - November 30
  • Delivery to customers: November 30 - December 15

Wave 24 timeline:

CURRENT STATUS: Shipment has partially arrived. Half the BoxThrones have arrived at the CA warehouse. The other half will be arriving at our TN warehouse very soon (shipment is currently waiting for pickup from the Atlanta freight hub.) We need to wait until the TN shipment has arrived before we can start shipping.

Read the most recent email update here.

  • Pre-orders close: July 31
  • Manufacturing: August 1 - August 31
  • Shipping to US: September 1 - October 30
  • Delivery to customers: November 1 - November 30

Wave 23 timeline:

CURRENT STATUS: Delivering to customers. Mostly complete.

Read the latest email update here

  • Pre-orders close: June 30
  • Manufacturing: July 1 - July 31
  • Shipping to US: August 1 - October 15 (port delay, emails sent to Wave 23 customers)
  • Delivery to customers: October 15 - October 31

Wave 22 timeline:

CURRENT STATUS: Shipment arrived at warehouse. Delivering to customers soon.

Read the latest email update here

  • Pre-orders close: May 31
  • Manufacturing: June 1 - June 30
  • Shipping to US: July 1 - October 8
  • Delivery to customers: October 8 - October 21 (port delay, emails sent to Wave 22 customers)

Wave 21 timeline:

CURRENT STATUS: Complete

  • Pre-orders close: April 30
  • Manufacturing: May 1 - May 31
  • Shipping to US: June 1 - July 19
  • Delivery to customers: July 26 - September 15

Wave 20 timeline:

CURRENT STATUS: Complete

  • Pre-orders close: March 31
  • Manufacturing: April 1 - May 1
  • Shipping to US: May 1 - June 19
  • Delivery to customers: July 5 - September 5 

Wave 19 timeline:

CURRENT STATUS: Mostly complete - remaining orders are awaiting an inventory check at the warehouse. Our warehouse has been very delayed in operation due to capacity and staffing issues. We have been assured these checks will happen ASAP and once they do we'll be able to mail out the remaining orders. We're pushing them every day and hope we'll be able to see this happen this week. Later waves are pre-labeled so they ship faster. 

  • Pre-orders close: February 28
  • Manufacturing: March 1 - April 1
  • Shipping to US: May 25 - June 19
  • Delivery to customers: June 20 - ASAP (warehouse delays, please check your email for a detailed update.)

Wave 18 timeline:

CURRENT STATUS: Mostly complete - remaining orders are awaiting an inventory check at the warehouse. Our warehouse has been very delayed in operation due to capacity and staffing issues. We have been assured these checks will happen ASAP and once they do we'll be able to mail out the remaining orders. We're pushing them every day and hope we'll be able to see this happen this week. Later waves are pre-labeled so they ship faster.

  • Pre-orders close: January 31
  • Manufacturing: February 1 - March 9
  • Shipping to US: May 25 - June 19
  • Delivery to customers: June 20 - ASAP (warehouse delays, please check your email for a detailed update.)

Wave 17 timeline:

CURRENT STATUS: Complete

  • Pre-orders close: December 31
  • Manufacturing: January 1 - January 31
  • Shipping to US: February 1 - March 29
  • Delivery to customers: May 31 - June 18

Wave 16 timeline:

CURRENT STATUS: Complete

  • Pre-orders close: November 30
  • Manufacturing: December 1 - December 31
  • Shipping to US: January 1 - February 20
  • Delivery to customers: Mach 30 - April 7

Wave 15 timeline:

CURRENT STATUS: Complete

  • Pre-orders close: October 31
  • Manufacturing: November 1 - November 30
  • Shipping to US: December 1 - January 15
  • Delivery to customers: February 15 - February 28 (slight delay)

Wave 14 timeline:

CURRENT STATUS: Complete

  • Pre-orders close: September 30
  • Manufacturing: October 1 - October 31
  • Shipping to US: November 1 - December 15
  • Delivery to customers: February 5 - February 15

Wave 13 timeline:

CURRENT STATUS: Complete

  • Pre-orders close: August 31
  • Manufacturing: September 1 - September 30
  • Shipping to US: October 1 - November 15
  • Delivery to customers: January 15 - 30

Wave 12 timeline:

CURRENT STATUS: Complete

  • Pre-orders close: July 31
  • Manufacturing: August 1 - August 31
  • Shipping to US: September 1 - October 15
  • Delivery to customers: November 20 - December 1

Wave 11 timeline:

CURRENT STATUS: Complete

  • Pre-orders close: June 30
  • Manufacturing: July 1 - August 1
  • Shipping to US: August 1 - September 20
  • Delivery to customers: September 20 - September 30

Wave 10 timeline:

CURRENT STATUS: Complete

  • Pre-orders close: May 31
  • Manufacturing: June 1 - July 1
  • Shipping to US: July 1 - August 20
  • Delivery to customers: August 20 - August 30

Wave 9 timeline:

CURRENT STATUS: Complete

  • Pre-orders close: April 30
  • Manufacturing: May 1 - June 1
  • Shipping to US: June 1 - July 20
  • Delivery to customers: July 20 - August 10

Wave 8 timeline:

CURRENT STATUS: Complete

  • Pre-orders close: March 31
  • Manufacturing: April 1 - May 1
  • Shipping to US: May 1 - June 20
  • Delivery to customers: June 20 - July 10

Wave 7 timeline:

CURRENT STATUS: Complete

  • Pre-orders close: January 31
  • Manufacturing: February 1 - March 31 (this manufacturing window was originally scheduled to end on March 10, but was delayed to March 31 due to corona virus-related delays)
  • Shipping to US: April 5 - May 25
  • Delivery to customers: May 25 - June 30

Wave 6 timeline:

CURRENT STATUS: Complete

  • Pre-orders close: November 30
  • Manufacturing: November 30 - December 30
  • Shipping to US: January 5 - March 13
  • Delivery to customers: March 13 - April 10

Wave 5 timeline:

CURRENT STATUS: Complete

  • Pre-orders close: September 30
  • Manufacturing: September 30 - November 19
  • Shipping to US: November 19 - December 15
  • Delivery to customers: December 15 - January 15

Wave 4 timeline:

CURRENT STATUS: Complete

  • Pre-orders closed: July 31
  • Manufacturing: July 31 - September 15
  • Shipping to US: September 15 - October 25
  • Delivery to customers: October 25 - November 30

Wave 3 timeline (South/Midwest):

CURRENT STATUS: Complete

  • Pre-orders close: May 15
  • Manufacturing: May 15 - July 15
  • Shipping to US: July 15 - August 20
  • Delivery to customers: August 20 - September 20

Wave 3 timeline, shipped with Wave 4 (West coast/East coast):

CURRENT STATUS: Complete

  • Pre-orders closed: July 31
  • Manufacturing: July 31 - September 15
  • Shipping to US: September 15 - October 25
  • Delivery to customers: October 25 - October 31

Is EVERYTHING a pre-order?

Yes, however, you may receive PARTS of your order within 3-10 days if we have them in the warehouse. However, majority of the orders will be fulfilled according to the timeline above. 

    Where do you ship to?
    We currently ship only to the contiguous 48 states of the US. Our regional stores:

    Europe: www.storemyboardgames.co.uk
    Canada: www.storemyboardgames.ca
    Australia/NZ: www.storemyboardgames.com.au
    Asia: For Asia orders, please email info@storemyboardgames.com with the subject line "ASIA ORDER" and we will ship straight from the factory to you as part of the current manufacturing wave

    How long does shipping take?
    We ship out of San Francisco, Dallas, and New York. If parts of your order are in stock, or after all products arrive in the US, shipping will commence. Shipping time depends on your proximity to the warehouse, but it will typically take 3-10 days.

    What is your refund policy?
    Because of the expense in shipping BoxThrones (we're sending hefty metal furniture across the continent!), we cannot accept returns unless they are due to our mistake in picking/shipping (i.e., you received the wrong item or color in your order). We will send you a return label in this case and then reship the correct item to you once the error item has been returned to UPS.