Shipping and Pre-order FAQ

How do pre-orders work?

BoxThrones are big and heavy, so it's difficult for us to keep them in a warehouse. Instead, we operate on a pre-order basis and BoxThrones are made to order once every few months.

We have production "waves" where we pre-sell a limited amount of products before or after the boat has left, and it arrives in the US about 2-3 months after pre-orders close.

Current timeline (Wave 6):

CURRENT STATUS: Taking pre-orders

  • Pre-orders close: November 30
  • Manufacturing: November 30 - December 30
  • Shipping to US: January 5 - February 20
  • Delivery to customers: February 20 - March 7

Wave 5 timeline:

CURRENT STATUS: Loading onto ship, departing next week after a delay - we picked the fastest ship, and predict that the majority of orders go out on time.

  • Pre-orders close: September 30
  • Manufacturing: September 30 - November 19
  • Shipping to US: November 19 - December 15
  • Delivery to customers: December 15 - December 30

Wave 4 timeline:

CURRENT STATUS: Partially shipping out, we have received the shipments at our TX and CA warehouses, and the final part of the shipment will arrive at the PA warehouse next week.

  • Pre-orders closed: July 31
  • Manufacturing: July 31 - September 15
  • Shipping to US: September 15 - October 25
  • Delivery to customers: October 25 - November 30

Wave 3 timeline (South/Midwest):

CURRENT STATUS: (Mostly complete) Shipping to customers, some orders may arrive in parts. Other parts may be shipping separately from a different warehouse (this is because of how we box stuff up at the factory).

  • Pre-orders close: May 15
  • Manufacturing: May 15 - July 15
  • Shipping to US: July 15 - August 20
  • Delivery to customers: August 20 - September 20

Wave 3 timeline, shipped with Wave 4 (West coast/East coast):

CURRENT STATUS: Shipping to customers, some orders may arrive in parts. Other parts may be shipping separately from a different warehouse (this is because of how we box stuff up at the factory).

  • Pre-orders closed: July 31
  • Manufacturing: July 31 - September 15
  • Shipping to US: September 15 - October 25
  • Delivery to customers: October 25 - October 31

Is EVERYTHING a pre-order?

Yes, however, you may receive PARTS of your order within 3-10 days if we have them in the warehouse. However, majority of the orders will be fulfilled according to the timeline above. 

    Where do you ship to?
    We currently ship only to the contiguous 48 states of the US. Our regional stores:

    Europe: www.storemyboardgames.co.uk
    Canada: www.storemyboardgames.ca
    Australia/NZ: www.storemyboardgames.com.au
    Asia: For Asia orders, please email info@storemyboardgames.com with the subject line "ASIA ORDER" and we will ship straight from the factory to you as part of the current manufacturing wave

    How long does shipping take?
    We ship out of San Francisco, Dallas, and New York. If parts of your order are in stock, or after all products arrive in the US, shipping will commence. Shipping time depends on your proximity to the warehouse, but it will typically take 3-10 days.

    What is your refund policy?
    Because of the expense in shipping BoxThrones (we're sending hefty metal furniture across the continent!), we cannot accept returns unless they are due to our mistake in picking/shipping (i.e., you received the wrong item or color in your order). We will send you a return label in this case and then reship the correct item to you once the error item has been returned to UPS.