Shipping and Pre-order FAQ
How do pre-orders work?
BoxThrones are big and heavy, so it's difficult for us to keep them in a warehouse. Instead, we operate on a pre-order basis and BoxThrones are made to order once every few months.
We have production "waves" where we pre-sell a limited amount of products before or after the boat has left, and it arrives in the US about 3-4 months after pre-orders close.
Attention, please！
For Orders Placed Before November 1st, these orders will be processed as usual. For any inquiries, please contact info@storemyboardgames.com.
For Orders Placed On or After November 1st, all new orders will be managed by BoxKing.For assistance, please reach out to support@boxkinggaming.com.
Where do you ship to?
We currently ship only to the contiguous 48 states of the US. Our regional stores:
Europe: www.storemyboardgames.co.uk
Canada: www.storemyboardgames.ca
Asia: For Asia orders, please email support@boxkinggaming.com with the subject line "ASIA ORDER" and we will ship straight from the factory to you as part of the current manufacturing wave
How long does shipping take?
We ship out of San Francisco, Dallas, and New York. If parts of your order are in stock, or after all products arrive in the US, shipping will commence. Shipping time depends on your proximity to the warehouse, but it will typically take 3-10 days.
What is your refund policy?
Because of the expense in shipping BoxThrones (we're sending hefty metal furniture across the continent!), we cannot accept returns unless they are due to our mistake in picking/shipping (i.e., you received the wrong item or color in your order). We will send you a return label in this case and then reship the correct item to you once the error item has been returned to UPS. Please note we cannot cancel an order once it has already shipped to you.
Wave 48 timeline (current wave):
CURRENT STATUS: Taking pre-orders
- Pre-orders close: November 30
- Manufacturing: December 1 - January 15
- Shipping to US: January 15 - March 10
- Delivery to customers: March 10 - March 31
Wave 48 timeline:
CURRENT STATUS: Manufacturing
- Pre-orders close: October 31
- Manufacturing: November 1 - December 15
- Shipping to US: December 15 - February 10
- Delivery to customers: February 10 - February 28
Wave 47 timeline:
CURRENT STATUS: On ocean
- Pre-orders close: September 30
- Manufacturing: October 1 - November 15
- Shipping to US: November 15 - January 10
- Delivery to customers: January 10 - January 30
Wave 46 timeline:
CURRENT STATUS: Delivering to customers
- Pre-orders close: July 31
- Manufacturing: August 1 - September 15
- Shipping to US: September 15 - October 30
- Delivery to customers: October 30 - November 30
Wave 45 timeline:
CURRENT STATUS: Complete
- Pre-orders close: May 31
- Manufacturing: June 1 - July 15
- Shipping to US: July 15 - August 30
- Delivery to customers: August 30 - September 30
Wave 44 timeline:
CURRENT STATUS: Complete
- Pre-orders close: March 31
- Manufacturing: April 1 - May 15
- Shipping to US: May 15 - June 30
- Delivery to customers: June 30 - July 30
Wave 43 timeline:
CURRENT STATUS: Complete
- Pre-orders close: January 31
- Manufacturing: February 1 - March 15
- Shipping to US: March 15 - April 30
- Delivery to customers: April 30 - May 31 (slight delay)
Wave 42 timeline:
CURRENT STATUS: Complete
Read the most recent email update here (April 4)
- Pre-orders close: November 30
- Manufacturing: December 1 - January 25
- Shipping to US: January 25 - March 10
- Delivery to customers: March 10 - April 21
Wave 41 timeline:
CURRENT STATUS: Complete
- Pre-orders close: September 30
- Manufacturing: October 1 - November 25
- Shipping to US: November 25 - January 10
- Delivery to customers: January 10 - January 31
Wave 40 timeline:
CURRENT STATUS: Complete
- Pre-orders close: July 31
- Manufacturing: August 1 - September 25
- Shipping to US: September 25 - November 10
- Delivery to customers: November 10 - December 10
Wave 39 timeline:
CURRENT STATUS: Complete
Read the most recent email update here (July 24)
- Pre-orders close: May 31
- Manufacturing: June 1 - July 25
- Shipping to US: July 25 - September 10
- Delivery to customers: September 10 - October 10
Wave 38 timeline:
CURRENT STATUS: Complete
- Pre-orders close: March 31
- Manufacturing: April 1 - May 15
- Shipping to US: May 15 - July 5
- Delivery to customers: July 5 - August 15
Wave 37 timeline:
CURRENT STATUS: Complete
Read the most recent email update here (April 26)
- Pre-orders close: January 31
- Manufacturing: February 1 - March 15
- Shipping to US: March 15 - June 5
- Delivery to customers: June 5 - June 15
Wave 36 (aka the "Extra Final Wave") timeline:
CURRENT STATUS: Complete
- Pre-orders close: October 12
- Manufacturing: October 12 - December 13
- Shipping to US: December 21 - January 30
- Delivery to customers: January 30 - March 30
Wave 35 timeline:
CURRENT STATUS: Complete
Read the most recent email update here (January 20)
Read the previous email update here (January 4)
- Pre-orders close: August 10
- Manufacturing: July 1 - October 26
- Shipping to US: October 26 - December 15
- Delivery to customers: December 15 - December 30
Wave 34 timeline:
CURRENT STATUS: Complete
Read the most recent email update here (January 20)
Read the previous email update here (January 4)
- Pre-orders close: May 31
- Manufacturing: June 1 - September 15
- Shipping to US: October 26 - December 15
- Delivery to customers: December 15 - December 30
Wave 33 timeline:
CURRENT STATUS: Complete
Read the most recent email update here (July 9)
- Pre-orders close: April 30
- Manufacturing: May 1 - June 15
- Shipping to US: June 15 - August 15
- Delivery to customers: September 19 - 30
Wave 32 timeline:
CURRENT STATUS: Complete
Read the most recent email update here (July 9)
- Pre-orders close: March 31
- Manufacturing: April 1 - May 15
- Shipping to US: May 15 - July 15
- Delivery to customers: September 19 - 30
Wave 31 timeline:
CURRENT STATUS: Complete
- Pre-orders close: February 28
- Manufacturing: March 1 - April 15
- Shipping to US: April 15 - June 15
- Delivery to customers: June 22 - July 8
Wave 30 timeline:
CURRENT STATUS: Complete
Read the most recent email update here (June 8)
- Pre-orders close: January 31
- Manufacturing: February 1 - March 15
- Shipping to US: March 15 - June 30
- Delivery to customers: June 22 - July 8
Wave 29 timeline:
CURRENT STATUS: Complete
Read the most recent email update here (May 17)
- Pre-orders close: December 31
- Manufacturing: January 1 - February 15
- Shipping to US: February 15 - April 15
- Delivery to customers: April 15 - May 31 (freight delay)
Wave 28 timeline:
CURRENT STATUS: Complete
Read the most recent email update here (April 2)
- Pre-orders close: November 30
- Manufacturing: December 1 - January 10
- Shipping to US: January 10 - March 10
- Delivery to customers: March 10 - April 12 (freight delay)
Wave 27 timeline:
CURRENT STATUS: Complete
Read the most recent email update here (February 25)
- Pre-orders close: October 31
- Manufacturing: November 1 - December 10
- Shipping to US: December 10 - February 10
- Delivery to customers: February 10 - March 25 (freight delay)
Wave 26 timeline:
CURRENT STATUS: Complete
Read the most recent email update here
- Pre-orders close: September 30
- Manufacturing: October 1 - November 1
- Shipping to US: November 1 - January 30
- Delivery to customers: February 1 - 20
Wave 25 timeline:
CURRENT STATUS: Complete
Read the most recent email update here
- Pre-orders close: August 31
- Manufacturing: September 1 - September 30
- Shipping to US: October 1 - December 10
- Delivery to customers: December 10 - January 28
Wave 24 timeline:
CURRENT STATUS: Mostly complete
Read the most recent email update here
- Pre-orders close: July 31
- Manufacturing: August 1 - August 31
- Shipping to US: September 1 - October 30
- Delivery to customers: November 1 - December 8
Wave 23 timeline:
CURRENT STATUS: Complete
- Pre-orders close: June 30
- Manufacturing: July 1 - July 31
- Shipping to US: August 1 - October 15 (port delay, emails sent to Wave 23 customers)
- Delivery to customers: October 15 - 31
Wave 22 timeline:
CURRENT STATUS: Complete
- Pre-orders close: May 31
- Manufacturing: June 1 - June 30
- Shipping to US: July 1 - October 8
- Delivery to customers: October 8 - 21 (port delay, emails sent to Wave 22 customers)
Wave 21 timeline:
CURRENT STATUS: Complete
- Pre-orders close: April 30
- Manufacturing: May 1 - May 31
- Shipping to US: June 1 - July 19
- Delivery to customers: July 26 - September 15
Wave 20 timeline:
CURRENT STATUS: Complete
- Pre-orders close: March 31
- Manufacturing: April 1 - May 1
- Shipping to US: May 1 - June 19
- Delivery to customers: July 5 - September 5
Wave 19 timeline:
CURRENT STATUS: Complete
- Pre-orders close: February 28
- Manufacturing: March 1 - April 1
- Shipping to US: May 25 - June 19
- Delivery to customers: June 20 - ASAP (warehouse delays, please check your email for a detailed update.)
Wave 18 timeline:
CURRENT STATUS: Complete
- Pre-orders close: January 31
- Manufacturing: February 1 - March 9
- Shipping to US: May 25 - June 19
- Delivery to customers: June 20 - ASAP (warehouse delays, please check your email for a detailed update.)
Wave 17 timeline:
CURRENT STATUS: Complete
- Pre-orders close: December 31
- Manufacturing: January 1 - January 31
- Shipping to US: February 1 - March 29
- Delivery to customers: May 31 - June 18
Wave 16 timeline:
CURRENT STATUS: Complete
- Pre-orders close: November 30
- Manufacturing: December 1 - December 31
- Shipping to US: January 1 - February 20
- Delivery to customers: Mach 30 - April 7
Wave 15 timeline:
CURRENT STATUS: Complete
- Pre-orders close: October 31
- Manufacturing: November 1 - November 30
- Shipping to US: December 1 - January 15
- Delivery to customers: February 15 - February 28 (slight delay)
Wave 14 timeline:
CURRENT STATUS: Complete
- Pre-orders close: September 30
- Manufacturing: October 1 - October 31
- Shipping to US: November 1 - December 15
- Delivery to customers: February 5 - February 15
Wave 13 timeline:
CURRENT STATUS: Complete
- Pre-orders close: August 31
- Manufacturing: September 1 - September 30
- Shipping to US: October 1 - November 15
- Delivery to customers: January 15 - 30
Wave 12 timeline:
CURRENT STATUS: Complete
- Pre-orders close: July 31
- Manufacturing: August 1 - August 31
- Shipping to US: September 1 - October 15
- Delivery to customers: November 20 - December 1
Wave 11 timeline:
CURRENT STATUS: Complete
- Pre-orders close: June 30
- Manufacturing: July 1 - August 1
- Shipping to US: August 1 - September 20
- Delivery to customers: September 20 - September 30
Wave 10 timeline:
CURRENT STATUS: Complete
- Pre-orders close: May 31
- Manufacturing: June 1 - July 1
- Shipping to US: July 1 - August 20
- Delivery to customers: August 20 - August 30
Wave 9 timeline:
CURRENT STATUS: Complete
- Pre-orders close: April 30
- Manufacturing: May 1 - June 1
- Shipping to US: June 1 - July 20
- Delivery to customers: July 20 - August 10
Wave 8 timeline:
CURRENT STATUS: Complete
- Pre-orders close: March 31
- Manufacturing: April 1 - May 1
- Shipping to US: May 1 - June 20
- Delivery to customers: June 20 - July 10
Wave 7 timeline:
CURRENT STATUS: Complete
- Pre-orders close: January 31
- Manufacturing: February 1 - March 31 (this manufacturing window was originally scheduled to end on March 10, but was delayed to March 31 due to corona virus-related delays)
- Shipping to US: April 5 - May 25
- Delivery to customers: May 25 - June 30
Wave 6 timeline:
CURRENT STATUS: Complete
- Pre-orders close: November 30
- Manufacturing: November 30 - December 30
- Shipping to US: January 5 - March 13
- Delivery to customers: March 13 - April 10
Wave 5 timeline:
CURRENT STATUS: Complete
- Pre-orders close: September 30
- Manufacturing: September 30 - November 19
- Shipping to US: November 19 - December 15
- Delivery to customers: December 15 - January 15
Wave 4 timeline:
CURRENT STATUS: Complete
- Pre-orders closed: July 31
- Manufacturing: July 31 - September 15
- Shipping to US: September 15 - October 25
- Delivery to customers: October 25 - November 30
Wave 3 timeline (South/Midwest):
CURRENT STATUS: Complete
- Pre-orders close: May 15
- Manufacturing: May 15 - July 15
- Shipping to US: July 15 - August 20
- Delivery to customers: August 20 - September 20
Wave 3 timeline, shipped with Wave 4 (West coast/East coast):
CURRENT STATUS: Complete
- Pre-orders closed: July 31
- Manufacturing: July 31 - September 15
- Shipping to US: September 15 - October 25
- Delivery to customers: October 25 - October 31